Product Advisor context widget

Use the Product Advisor context widget to generate comprehensive product information required for selling and servicing a product using Gen AI functionality.

The Item field is displayed in the widget and populated by the value that you specify in the Product field on a screen in CSD application. You can click the Item field value to search the product in a new tab on the browser.

You can use these options on the Product Advisor context widget:
  • Sell It: To generate comprehensive product information based on all product related field values defined across the screens within CSD application. This information includes the following details which helps in selling the product:
    • An overview
    • Specifications and features
  • Support It: To generate comprehensive support information for the product. This information includes the following details which helps in servicing the product:
    • An overview
    • A list of possible faults and errors
    • Resolutions for each fault

You can use the expand icon to view the data in a modal window.

Prerequisites for the Product Advisor context widget:
  • Procure Gen AI license.
  • Install all the Gen AI services in the tenant you are working.
  • Ensure that these prompts are defined on the SA Table Code Value Setup - GenAI screen:
    • ai-product-info
    • ai-product-support-info
    Note: You can modify these prompts based on the requirement.