Troubleshooting the upload

If any records in your file are not formatted correctly, you receive this error:

The data in the file could not be imported. The file format does not
match what was expected. Please check the log for details.

Verify that your CSV records contain a header line, and each line item contains only 15 elements. A comma indicates the start of a new column. Ensure that you do not have an extra comma at the end of a record which would indicate a 16th column.

A partial upload of your CSV file may occur. After records are successfully uploaded, a formatting error can prevent the erroneous record and subsequent records from uploading.