Changing order information during shipping

After a pick ticket is printed and quantities have been picked, changes to the order may be required so it can be shipped and invoiced. These types of orders, in Stage 1 (Ordered) through Stage 3 (Shipped), can be changed in Sales Shipping Feedback Entry:

Stock Orders (SO)
Blanket Releases (BR)
Return Merchandise (RM)
Direct Orders (DO)

Note: Some special price/costed product amounts are based on the customer’s ship to address. If the ship to location is changed when a blanket release is created, the special price/costing changes based on the Special Default field in Product Special Price/Cost Setup.

Select Sales > Entry > Shipping Feedback.
Search for the order, and then open it.
Click Line Items view.
If required, change the Quantity Shipped.
If you changed the Quantity Shipped, you can include the product on the next physical count. Click Yes or No.

If you increased the Quantity Shipped, you can update the ordered quantity to match the shipped quantity. Click Yes or No.
Note: If the product is a nonstock that is not tied to a PO or WT, you cannot increase the shipped quantity to force ship the product if there is insufficient quantity available in your warehouse for the nonstock item.

If you decreased the Quantity Shipped, you can select Back Order to create a back order for the remaining quantity.
Note: We recommend that you leave back order defaults intact. Customer service representatives should have already determined if the customer accepts back orders.
To change the bin location for a nonstock on an RM, open the line record. Specify the bin location in the Extended section.
To change the header information, click Header.
If required, change the ship to information.
If required, click Recalculate to recalculate shipping charges.
Click Save to update the header information.
In the Shipping Feedback Entry window, select the order in the grid.
Click Ship/Unship to ship the order.