Unshipping a sales order

When you unship an order, the order is returned to Stage 2-Picked. An order must be in Stage 2 to perform these actions:

To change line items on an order in Sales Shipping Feedback Entry
To change the cartonization of the products on the order in the Cartonization Center

Note: If you are unshipping a central distribution center (CDC) order, you can change the CDC Status of an order from Transfer Route or Received in Sales Warehouse to Assigned. Then you can cancel the order or adjust lines on the order and reship it in Sales Shipping Feedback Entry.

If you reduce the amount shipped, you must make inventory adjustments in Product Adjustment Entry for the CDC warehouse. A similar stock adjustment must also be made in the appropriate application that controls the sales warehouse, such as Distribution SX.e, TWL, or Infor WMS.

Because invoicing does not occur until after the order is shipped to the customer, you are not required to create a Return Merchandise transaction in Sales Order Entry if you unship and cancel a CDC order or order line.

You cannot unship orders that were shipped through a shipping interface.

Select Sales > Entry > Shipping Feedback.
Click Quick Ship.
Specify the number of the order.
Click Ship/Unship.
Click Yes to unship the order.