Customer returns

With a TWLTWL Receiving-Only setup, when a customer service representative (CSR) creates a Return Merchandise (RM) order in the system, a return reason is assigned during the workflow. In TWL, the RM orders follow the same workflow as purchase orders and warehouse transfers because the returned goods are brought into the warehouse. The RM order is sent to TWL when you print the order. The order is displayed in the receipt file to be received into the warehouse.

You can set up TWL to send the return reason code to populate the Status field. Select D – Default from Host for parameter 6255, Return RT Processing, in TWL Administration-System Parameter.