Processing a customer return in TWL

In TWL, the system document number is prefixed with P, W, or O and is referred to as a receipt transaction (RT). All products are received by TWL as nonstock products because TWL does not validate items for Receiving-Only warehouses.

Items that are purchased by customers and later returned are processed as inventory coming into the warehouse.

1. In the system, print the Return Merchandise order to notify TWL to expect an inventory receipt.

   You can print a single receiving document if you print immediately after creating an order in Sales Order Entry. You can also print multiple receiving documents using the batch function to notify TWL of the receipts to expect. Use Sales Entry Pick Tickets Report.

2. From the RF, receive the inventory and close the receipt transaction (RT).

   The status of returned inventory determines how inventory is routed from the receiving dock. The Status field defaults to the parameter 6255, Return RT Processing, setting. Parameter 1071, Return RT Processing, determines if you can override the default. If the field is blank, the inventory is returned to stock and can be allocated to orders.

3. In the system, generate the WL Entry Batch Shipping Report to synchronize customer returns.
4. In the system, invoice the order with the Sales Entry Invoice Processing Report to adjust the customer’s account and increase the inventory quantity.

See Infor Distribution SX.e Total Warehouse Logistics User Guide for Receiving and Putting Away.