Vendor returns

When customers return items that you return to the vendor for credit, you can place the purchase order RMs on hold. Placing them on hold gives you the opportunity to verify the merchandise from the customer and invoice the returns. This hold updates the unavailable inventory, which you can pick when the return is dropped to the floor. This hold potentially reduces stock adjustments needed to correct timing differences. Holding the RM also gives you time to add freight charges to the purchase order RM before WL Entry Batch Receiving Report is generated.

The Hold PO/RMs For Manual Release option is in SA Administration-Administrator Options-Logistics-WL Options. If your TWL administrator selected this option, then a purchase order RM that you have picked, packed, and possibly shipped, is synchronized as a vendor return.

The WL Entry Batch Receiving Report only processes receipts that are active. Therefore, the vendor return is on hold in WL Transaction Inquiry until you release the RM, and you change the vendor return status to active. The next time WL Entry Batch Receiving Report is generated, the transaction is picked up and the system is updated.