Maintaining a shipped order

Your TWL administrator can make minor changes to an order shipped in Sales Shipping Feedback Entry. For example, changing the freight. The changes made are not downloaded to TWL.

See the online Help for additional instruction about changing order information during shipping.

Your TWL administrator may be required to enter an authorization number to access the line items for a TWL order in Stage 2 (Picked). This depends on their level of authorization security.

Select Sales > Entry > Shipping Feedback.
Specify a customer number and TWL warehouse and click Search.
Drill down to an order line.
In the Header view, make changes in the Shipping Information section as needed.
In the Line Items view, as needed, make changes to specific line values, select the line, and click Re-Reserve or Set Qty Ship to Zero. You can drill down to the Extended section or the Carton Label section and make changes.

Depending on the changes, messages are displayed to confirm or deny those changes. For example, if you change the quantity shipped, a message is displayed asking if you require physical count. You can click No to ignore a physical count of the product. Physical counts are controlled by TWL, so the system is not affected by counts.

The customer is invoiced for the quantity shipped, so ensure that the quantity is accurate. If you increased the quantity shipped, a message is displayed asking if the quantity ordered should be adjusted up to the quantity shipped.
After you have made all the changes, click Update or Save, depending on which view you are in.