Troubleshooting

This section provides answers to some common questions you may encounter when working with picking, packing, shipping, and kitting tasks in TWL. Additional information is available by contacting Infor Support.

Distinguish whether a dock is set up for carrier arrival or departure

Cause: In the RF Carrier Arrival/Departure screen, likely you pressed Enter after the Dock Information autofilled with an already loaded carrier. Thus, you are telling the system you want the carrier to depart.

Solution: You can enter the dock to see what carrier is loaded, but do not press Enter until the carrier is departing. Instead, press F4 to leave the screen. Only press Enter when you want the carrier to depart. If the Dock Information does not autofill after inputting the dock, then there is no carrier loaded to the dock. You must enter the carrier information, and then press Enter to load the carrier.

See Opening a shipping dock.