Customer returns

Customer returns in the system have a default status of Return Hold in TWL. This is based on the Approve Type For Customer Returns Placed On Hold option in SA Administrator Options-Logistics-WL Options. After inspection, the products can be put back in stock, returned to the vendor, or disposed of. The default status ‘H’ requires a stock change, which can be an unavailable or available status. The stock adjustment is processed through WL Entry Batch Adjust Inventory Report to adjust the system for the unavailable movement of stock.

A build-on-demand kit can only be returned to stock from Sales Order Entry. Return Merchandise (RM) purchase orders are processed through TWL in the same manner as customer orders.