Pick adjustments

The warehouse manager can restrict the RF picker from adjusting a product category for an order while the order is being picked. Alternatively, the manager can enable the picker to add or change a category. Product categories are set up in SA Table Code Value Setup.

Note: When you set up TWL product categories for Service Management, do not allow additions or changes. Product category changes in TWL are not applied to service orders in Service Management and can cause the orders to be out of sync.

The RF picker can change or add a product to an order during picking to complete an order. For example, an order may contain a line item for cut wire and a line item for a reel. After the wire is cut, the picker determines the reel on the order is not correct. The picker could create another order for the correct reel, and zero pick the line containing the incorrect reel. Instead, the picker can add or change a product category to select the correct reel. If changes are restricted, then the operator can change the product to another product with the same product category. Kit products are excluded from this function.

After a pick adjustment is made, a new pick label may be required. You can reprint or make updates to pick labels in using the Reprint Picking Lbl option in the RF Order Picking menu in TWL.

If an existing pick label is not able to be found for updating or reprinting, an error message displays: Pick Not Found, Cannot Reprint.

Note: If a picker short picks a line item that was added, the system is updated with the original quantity ordered. To create a back order for the remaining quantity, the order must be modified in Sales Order Entry, and the quantity shipped-reduced before it is picked. If a picker changes the product on a line item, special line discounts and product-related information are lost. Record removals are limited to the line items the picker adds. New line items are added to the order when it is processed in WL Entry Batch Shipping Report.