Inquiring on an order

You can also access order inquiry from the Order Packing/Sortation Main Menu. Option 1, Inquiry Options provides access to Order Inquiry and several other inquiries while you are performing packing tasks.

  1. From the RF Main Menu, select Order Picking.
  2. Select Order Inquiry.

    Order numbers begin with an o and contain eight digits plus a two-digit suffix. For example, if the order number that is assigned in Distribution SX.e is 5061-00, in TWL, the number is o0000506100.

  3. Use the arrow keys to scroll through these menu options:
    • Order
    • Pallet/Tote/Carton
  4. Press Enter on the type of inquiry to perform.
    If Then
    You select Order Specify the order number and suffix. Use the Arrow keys to scroll to the right and view the line item detail. When you press Enter on a line item, the Customer Transaction Inquiry is displayed and the containers associated with the line are listed.
    You select Pallet/Tote/Carton The Detail Inquiry screen is displayed and lists the carrier, such as UPS, and service, such as ground. Specify a pallet, tote, or carton ID and press Enter