Processing exceptions

Note: If parameter 7002, Review Zero Ships, is set to Yes, you can review zero shipped orders. More than one occurrence of the same product with the same status may exist on the same order. In that case, the available quantity is reduced by the quantity requested on previous lines of the order. An asterisk (*) is displayed beside the status and a note is displayed on the report.
Note:
  1. Select TWL Outbound > Order Management > Order Drop Manager.
  2. In Warehouse, specify the TWL warehouse.
  3. Click No for the message: Confirmation - There are emergency orders. would you like to view them now?
  4. In Exception Type, select a type to filter the results. Use specific steps based on these exception types:
    • Orders Skipped on Drop
      • Select an order and click Zero Ship to zero ship the original order from Sales Order Entry.
      • Select an order and click Drop to attempt another drop. You can take advantage of the Drop Discrepancy Type in the grid.
    • Ship Complete Hold
      • Select an order and click Hold to hold the whole order, rather than a few lines.
      • Select an order and click Remove Hold to release the hold.
    • Zero Picked Orders
      • Select an order and click Zero Ship to zero ship the original order from Sales Order Entry.
      • Select an order and click Drop to drop and attempt to pick again.
    • Staged Shipping
      • Select an order and click Ship to ship the order.
  5. In Select Printer, specify a printer, and click Next.
  6. In Drop Summary, optionally select the line and click Assign Employees in the toolbar.
  7. In Assign Employees, select one or more employees, and click Submit.
  8. In Drop Summary, review the order.

    At the end of the drop, you must review from the tabs what is dropped. A tab is displayed only if relevant data for that tab exists.

  9. When you are finished reviewing drop information, click OK.