Order inquiries

TWL Outbound-Order Management-Order Drop Manager

Use the Search pane for a quick search. In Warehouse, you must select a TWL warehouse. In View, select one of these options:

• UnDropped

• Dropped and Open: The search is automatically filtered for open and assigned orders.

• Dropped: The search is automatically filtered for any assigned order.

• All: The search is automatically filtered for all orders at any stage. In the Wave field, you can manually enter a wave number or use the lookup. If you enter an invalid number, all records are displayed.

Use the Advanced Search feature and criteria settings to view various orders. For example, you can view orders that are ready to be dropped, orders that have been dropped, or all assigned and unassigned orders.

You can drill down on an order in the grid to view order details. In the toolbar, if an Emergency or Exception exists, click the Emergency or Exceptions button in the toolbar. Orders with comments are noted in the grid line. Click Comments in the grid toolbar to view the comments.

The Search Results Summary section indicates in the grid title which search option you used, Search or Advanced Search. The grid shows a count summary of orders returned with your search. Select Show Selected Totals to view the totals of the orders you have selected in the grid. You can select more than one order. The totals are calculated for those orders.

In the grid, you can expand an order to view the lines in the order. The lines are displayed in a grid below the order. The line grid shows the Line #, Line Sequence #, Item Number, Item Description, Alt Whse, Ship Complete, Item Zone, Requested quantity, and Actual quantity.

• SRO: Shows that the order is associated with a service order in Service Management. Sort on this value to group SRO orders within the grid.
• Shipment Type: Shows the shipment type of the line, based on the transaction type in Service Management. Values include Customer Shipment, Customer Return, Inventory Issue, and Inventory Return.
• Truck: Shows the alternate warehouse that is set up for a technician's truck in Product Extended Warehouse Cross Reference Setup records. This value can be displayed when the shipment type is Inventory Issue.

Notice also that each Order # in the grid is a hyperlink to Order Inquiry for that specific order. This feature enables you to view additional detail specific to the order and lines.

TWL Outbound-Order Management menu

From this menu, you can also select from these functions:

• Use Dropped Order Status to find information about Customer Orders, Customer, Carrier, Expected Ship Date, Priority.
• Use Employee Wave Assignments to find information about Waves and Picks that are assigned to employees.
• Use Order Inquiry to view Header, Lines, Transactions, Manifest, Availability, Predictive Shipping, and Wave details. Some tabs do not show unless data exists.

  To find additional information on the Lines tab, select a line, and click the Inquiries button on the grid toolbar. If data is available pertaining to that line, select from the list: Available Quantity, Transactions, Picks, Transaction Summary. You can also inquire on Inventory from the Lines tab.

• Use Wave Inquiry to filter by status and date ranges, and drill down on waves statistics and counts.

See the Infor Distribution SX.e User Guide for information about function searches using the Search pane or Advanced Search.