Manage a vendor return

Vendor Return Merchandise (RM) orders are processed in the same way as customer orders because the inventory must be gathered and shipped to the vendor.

In Order Drop Manager, when a purchase order return is dropped and the unavailable stock status is specified on the line, the Return to Vendor: Unavailable Allocation page is displayed. This page contains a list of order lines that require your selection. Drill down into each line that is displayed. The pending picks are displayed. If there are no pending picks, you must define the picks. When you click the Allocate button, you can view a list of unavailable inventory in the Return to Vendor: Inventory Assignment page. You can allocate from this page. If there is no inventory shown, then there is no inventory in the warehouse with an unavailable stock status set. You must do a stock adjustment using the RF and try to drop this order at a later time.

In the Return to Vendor: Inventory Assignment page, the Stock Status field is displayed in the Quick Allocation section. The default value is the stock status set in order entry. The status may not match any stock status on the page. You can perform a quick allocate by clicking the Auto Allocate button. Whatever stock status you have selected is allocated by the system, so select a stock status that has some inventory.

Optionally, you can specify quantities in the Requested column of the Return to Vendor: Inventory Assignment page. The Remaining Quantity value changes when you specify this quantity. Then, you can select Allocate Requested. You are not required to specify the full quantity, but you receive an error if you try to allocate more than the quantity requested. If you must change the quantity selected, drill down again and delete the quantity from the Pending Picks, and Allocate again.

You can choose not to allocate inventory. If those lines are the only lines on the order, the order is skipped when you drop the order. The order may have lines that do not have a stock status set; those are dropped for picking. The lines you choose not to allocate are not sent for picking.

To inquire on unavailable stock in TWL, in TWL Outbound-Order Management-Order Inquiry, on the Lines tab, select a line, and click the Inquiries button on the grid toolbar. If data is available pertaining to that line, select Available Quantity.