Order modification

You can change any information that does not affect the warehouse, at any time, while you are maintaining an order in Sales Order Entry. If you try to change the quantity shipped, quantity ordered, unit of measure, or product, a message is displayed in Sales Order Entry. The message asks if these changes affect the warehouse. Specify Yes to enter changes. If you change information, your document prints according to these rules:

• The order automatically prints after you make changes and close the order, if these settings are specified. In Sales Order Entry-Initiate-Print, if Automatic Print is selected and, in Print Options you select the Pick Ticket option.
• If either the Automatic Print or Pick Ticket options are turned off and you change an order, the Document Print page is displayed. This page prompts you to print the pick ticket. Manually change the Pick Ticket field to Yes. Then, select the printer options, and print the pick ticket.
• You may you attempt to change an order that is active on the warehouse floor. Active means that the order is in pick, picked, packed, shipped, ship verified, hold, or discrepancy status. If you attempt this change, a message is displayed in Sales Order Entry: WL Order in Process - Warehouse Related Changes Are Not Allowed (6555).
  Note: If the option, Allow Labor Product Change After Shipping, is selected in SA Administrator Options-Logistics-WL Options, you can add, maintain, or delete a labor line to an order that is in Shipped status in TWL. You are prevented from changing quantities, adding non-labor lines, or deleting an order. If you attempt to make these types of changes, a error is displayed: WL Order in Process - Only Labor Products can be Added/Changed/Deleted (6560), and you cannot save those changes.

An order that has been dropped to the floor has a stage of Open and Assigned, but nothing has been picked. The order can be undropped from the Order Drop Manager. Then, it can be changed in Sales Order Entry, and the pick ticket can be reprinted.

If an order is released by the system, but nothing can be shipped during order drop, the order is zero shipped. A zero shipped order can also occur if the order was dropped, but the picker cannot pick anything on the order. When this happens, the order can be reviewed in TWL Order Exceptions before the order is zero shipped in Sales Order Entry. This means the order is completed, but nothing is shipped.

Sales Order Entry orders that are zero shipped in TWL are placed in Stage 1 (Ordered). These orders are put on credit hold, based on the Approve Type for Zero Shipped Orders Placed on Hold option in SA Administrator Options-Logistics-WL Options-WL Settings. If you specify any character other than Y, you can release the zero-shipped orders to process them. After you make changes and reprint the order, the order goes through the interface and is displayed again in Order Drop Manager for processing.