Zero ship

If any of the lines on an order cannot be shipped, investigate the differences and make the appropriate stock adjustments to correct the inaccuracies. Then process the order as an exception. An order cannot be shipped for these reasons:
  • because of inaccurate inventory balances,
  • if a picker was not directed to the correct location,
  • if a picker found damaged goods at the location,
  • or for any other reason that prevents the line from being filled.

Sufficient inventory to fill an order might exist in the Product Warehouse Product Setup balances. However, insufficient inventory in TWL may cause the order to be skipped or zero shipped when you drop the order. This may be based on the parameter 20, Inventory Discrepancy, setting.

An order may be zero shipped in TWL, and the WL Entry Batch Shipping Report is run. Depending on the setting of zero ship hold in SA Administrator Options, the order in Sales Order Entry may be placed on hold. Holds can be reviewed and released in Sales Credit Release Inquiry.

If the Sales Entry Processing Back Order Fill Report is generated and a receipt contains the product, the order is printed again. You can update the shipped quantity with the available quantity before the pick ticket is reprinted. Ensure the Pick OE BO and S/T Orders Only option is cleared in SA Administrator Options-Documents-Sales Orders-Back Orders.

If the system releases a transfer, but nothing can be shipped, you can zero ship the transfer in Order Drop Manager. The zero shipped transfer is automatically canceled by the system. This action removes unprinted back orders that exist. A zero shipped transfer can also occur if the transfer was dropped, but the picker could not pick anything on the transfer. This means the transfer is completed, but nothing is shipped. If the transfer must be filled once, run the WL Entry Batch Shipping Report. Then, copy the transfer to another number, because TWL does not process the same number twice.

The TWL Zero Shipped Orders report and the TWL Zero Shipped Items report are available in TWL Execution- Reports-Management Reports. These reports should be reviewed to ensure orders are being handled correctly.

The WL Zero Shipped Orders Report lists zero shipped orders that are based on a ship date range. This excludes Sales Order Entry lines that are backordered. This report should be run on a regular basis to manage the zero shipped orders, correct procedural flaws, and reconcile quantity discrepancies.

Zero ship lines do not affect inventory quantities.