Zero shipping an order

  1. Select TWL Outbound > Order Management > Order Drop Manager.
  2. In Warehouse, specify the TWL warehouse.
  3. Click No for the message: Confirmation - There are emergency orders. would you like to view them now?
  4. Click Exceptions.
  5. In the Search pane, in Exception Type, select Zero Picked Orders, or Orders Skipped on Drop.
  6. Select an order and click Zero Ship.
  7. In the Zero Ship Summary, you can review what is zero shipped in the order from these tabs:
    Note: A tab is displayed only if relevant data for that tab exists.
    • Waves: Waves dropped, and the number of orders tried.
    • Order Attempted: Order where the drop was attempted, including whether the drop attempt was successful or not, and why not.
    • Orders Not Attempted: Orders that are not attempted. For example, if the order is In-Use, no attempt is made.
  8. Click OK.
  9. Select Warehouse Logistics > Entry > WLE Reports > Entry Batch Shipping, and run the WL Entry Batch Shipping Report. The zero shipped orders are updated to Stage 1 (Ordered).
  10. Select Sales > Entry > Order, select Maintain, and specify the order number.
  11. In Customer Order Settings, specify Yes in the Approve field to release the order from credit hold.
  12. Reprint the order with the Sales Entry Pick Tickets Report by setting the Reserve Inventory Before Picking option to Yes. The order goes through the interface and is displayed again in Order Drop Manager for processing