Re-enabling an entity

If you have set an entity's personal data to Disable or Forget, you can re-enable those instances in SA GDPR Compliance Administration.

If you re-enable an instance with a status of Disable, you can then access and restore or take other GDPR action on the record. The Enable action removes the tag, unhides the instance, and allows access for processing.

If you re-enable an instance with a status of Forget, you can then access and delete the record. For example, if a customer has been forgotten, that customer record is no longer displayed in the lookup and cannot be accessed in Customer Setup to delete. You must re-enable the customer, so the record is accessible in Customer Setup, and then you can delete the customer record. Enabling does not restore the forgotten personal data. That data is still redacted and cannot be retrieved. When you enable an instance, that instance is omitted from the Expiration view.

When you enable personal data, an audit record is created by the system indicating the date, time, and action taken. The audit record is displayed in the History view.

  1. Select System Administrator > Administration > GDPR Compliance.
  2. Click Expiration.
  3. Select one of these values from the Expires field:
    • Today
    • This Week
    • This Month
    • All Dates
    The grid displays instances with dates that are associated with this value and any previous dates.
  4. Select Disable or Forget in the Action field.
  5. Retain the default All, or select one or more sources, in the Data Source field.
  6. Click Search.
  7. In the grid, select the confirmed instances of personal data and click Enable. The instances are no longer displayed in the grid.