Sales Order Inquiry - Warehouse Logistics Inquiry overview
Use this tab to review detailed information about a sales order's Total Warehouse Logistics processing and carton information. If you use the Infor WMS integration, you can view carton information for picked orders on this page.
Stages
This table shows the processing stages for orders in the TWL warehouse:
| Status | Description |
|---|---|
| Open | The order was printed and sent to TWL. It is in the online Order Manager. |
| In Pick | The order has been released for picking, or “dropped to the floor”. |
| Picked | Line items are being picked. |
| Packed | Picking is complete and the items are packed into a carton and ready to be shipped. |
| Loaded | Packages for the order are loaded on a truck and staged for shipping. The order can still be modified, unpicked, or canceled before the packages are shipped and the order data updates. |
| Shipped | The order has been shipped and the order data updates. |
| Zero Pick | The order could not be filled during picking. |
| Hold | The order is an exception in Order Manager and was manually put on hold to prevent further processing. |
Errors
This table shows errors that you may encounter:
| Error | Description |
|---|---|
| This Order is Not in TWL (7121) | The order has not been printed and sent to TWL, or the order has been picked, packed, and shipped. Use the other inquiry views to see data. |
| Order Does Not Qualify For Whse Logistics Processing (7126) | Only processes Counter Sale (CS), Return Merchandise (RM), and Stock Order (SO) types are processed by TWL. Use the other inquiry views to see data for Future (FO), Quote (QU), and Standing (ST) order types, which are not processed in TWL. |
| Order # Not In Order Entry - OEETH (4605) | The order is not valid and does not exist in Sales Order Entry. |
| WL Interface Failed; Whse is Not Setup as Whse Logistics in ICSD (6487) | The WL Live field is set to Receiving Only in Product Warehouse Description Setup and the inquiry attempting to run the TWL connection is not for a receipt. For example, if the order is a sales order, the error is displayed; if the order is a return merchandise order, the error is not displayed because returns are processed as receipts. |
CDC Status
If an order was created for a warehouse set up as a central distribution center (CDC), the CDC Status is used to track the stages of the order as it is shipped from the CDC, received in the sales warehouse, and shipped to the customer. These stages are displayed in the Central Distribution Center Status field in the Carton section:
| CDC Status | Description |
|---|---|
| Not Set | Order is not a CDC order |
| Assigned | CDC order is created in Sales Order Entry |
| Transfer Route | Order is shipped from the CDC to the sales warehouse. This status is updated during Sales Shipping Feedback Entry. It is also assigned to a TWL shipping carton or pallet that is shipped from a CDC warehouse that is managed in TWL. |
| Received in Sales Warehouse | Order is received in the sales warehouse and staged for delivery to the customer. This status is updated by the receiving warehouse personnel in Sales Central Distribution Center Inquiry or TWL RF Distribution-CDC Handling. |
| Shipped to Customer | Order is shipped to the customer or picked up by the customer in the sales warehouse. This status is updated by the receiving warehouse in Sales Central Distribution Center Inquiry or TWL RF Distribution-CDC Handling. A CDC order cannot be invoiced until it is in Shipped to Customer stage. |