Customer Setup - Cartonization overview
Use this page to specify customer preferences for cartonization processing, shipping confirmation, and carton information on invoices. The customer settings override the cartonization defaults that are set up at the warehouse level.
Specify cartonization settings for a customer only if the customer's requirements are different than warehouse cartonization settings. By default, warehouse cartonization settings are used for customers.
If a warehouse is not set up for cartonization, the cartonization settings at the customer level determine if cartonization is used. A customer might require cartonization carton ID labels and detailed package labels on orders even if they are shipped from a warehouse that is not set up for cartonization.
The settings that pertain to warehouse transfers only pertain to warehouse transfer direct orders (WT DOs). If a warehouse does not use cartonization, cartonization that is based on customer preference can only be applied to warehouse transfers that are tied to sales orders.