Customer Lockbox Entry overview

After you run the Customer Entry Lockbox Import Report to import lockbox transmissions, the records are stored in lockbox batch files if you select No for the Post/Update Imported Transactions option. Any checks in the import file that are suspended are printed on the import exception report for each batch. You can edit the errored lockbox batch files before you update Customer and General Ledger records. The Ready to Process field indicates the check's status. You can change the customer number if the incorrect customer was matched to this check, and recall an invoice discount that expired.

On each invoice detail line you can select Ready to Process and P.I.F., and maintain the Apply Amt and Disc Amt fields.

You can also select any invoice and perform these actions from the More menu:

• Suspend/Unsuspend Line: Select to suspend or unsuspend the line. Suspended lines are not updated when the batch is updated in the Customer Entry Lockbox Import Report.
• Write Off: Select to write off any transactions associated with a payment, including tax records associated with invoices. Overages are represented by write-off amounts that are positive.
• Charge Back Reason: Select to enter a charge back reason for any unmatched payments that the system uses when creating a charge-back debit memo during the update.
• Recall Invoice Discount: Select when you are in the Discount field to recall any discount lost on the selected invoice. Discounts are displayed for you to apply.
• Replace Detail: Select to replace the current item with another item of the same type (in the case of an unmatched item). A list of items is displayed from which you can choose. Try to match the apply amount exactly when replacing the transaction. Any differences are reflected in the Proof amount. Offset the differences with a new transaction. If you add a miscellaneous credit, unapplied cash, debit memo, or scheduled payment, this message is displayed: This action will destroy any audit trail back to the actual data received from the lockbox servicer.
• Undo Changes: Select to undo any changes you made in this editing session.

You can also delete one or multiple transactions from the lockbox batch file.