Sales Order Entry - Select Products - Returns field descriptions
The fields are presented in alphabetical order within each section.
Return Details
- Restock Charge
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The restock charge is a fee that you charge the customer for returning product for a refund. The refund, or credit, is reduced by the amount of the restock charge.
In the drop-down field, indicate whether the restock charge is a flat amount or percent of the net amount of the returned product. Then, specify the amount or percentage of the restock charge. Do not specify a negative amount. A required restocking charge can be waived or decreased with an authorization code.
- Return Reason
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Specify the code that indicates the reason that the product was returned. When Direct Order is selected, you must specify a return reason that is set up as a vendor return type in SA Table Code Value Setup.
- Tax Group
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Restocking charges are taxable in some jurisdictions. Specify a tax group or leave blank if this restocking charge is normally nontaxable.
- Usage
- Select this option to include the return in usage calculations.
- Vendor Return Authorization #
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The return authorization number for the vendor. The Vendor Return Authorization # that was specified at the header level is copied to this field, but you can override it.
- Warranty Tag
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An authorization number to approve the return of products. Return reasons may require that you specify this control number that a customer must obtain from your company or manufacturer.
Invoice Information
- Customer PO #
- The customer's purchase order number that is associated with the invoice. This value is automatically displayed after the invoice and line number is specified manually or selected on the Order Containing Product page.
- Invoice #
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The invoice number of the order on which the customer purchased the product. To create a credit memo (CM) for the invoice, specify an invoice number. To create a miscellaneous credit (MC), leave this field blank.
- Invoice Date
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The invoice date of the order is automatically displayed when you specify an invoice number and line number. If your company limits the numbers of days in which a customer can return products, you can use the invoice date to determine if a return can be accepted.
- Line
- Specify the line number of the product on the invoice.
Purchase Order Information
- Direct Order
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When you add a return line to a stock order, select this option to indicate that the line is a direct order return. When this option is selected, Tie to Purchase Order must also be selected.
When you create a return merchandise order that is a direct order return, this option is selected and displayed as a read-only value for each line on the order.
- Purchase Order #
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Specify an existing return merchandise purchase order (PO RM) to tie the return line to. The existing PO RM must meet these requirements:
- It must be in Stage 1 Ordered or Stage 2 Printed.
- It must have the same vendor and ship to as the sales order on which the product is being returned.
- Quantity Unavailable
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If the return reason allows for a partial unavailable return type, specify the quantity that is unavailable.
- Reason
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Specify the reason that the product is being returned to the vendor. A value may be displayed in this field, depending on the value in the Return Reason field.
- Tie to Purchase Order
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Select this option to return the product to the vendor.
If Direct Order is selected, then this option must also be selected. Direct order products can only be returned to vendors using a tied purchase order. If you clear the option, then an error is displayed when you click .