ION Alerts/Workflow

ION Workflow enables the execution of business processes and workflows that are modeled in ION Desk. To execute workflow steps, users are prompted with alerts, tasks, and notifications in their personal ION ActivityDeck. Distribution SX.e submits task notifications to ION Workflow by using a sync BOD that is sent through ION Service. This include sales order and purchase order hold notifications with drillback capability to manage the hold orders in Distribution SX.e.

For more information about ION Workflow, Desk, and ActivityDeck, see the ION user documentation on docs.infor.com or the Infor Support Portal, or contact your Infor sales representative.

ION Alert/Workflow is an Action Type that enables the interface to ION Workflow. When this Action Type is selected in SA Event Manager Activate Entry, data collected for the selected event are sent to ION by the SXEvent BOD. When the SXEvent BOD is received by ION, an Alert or Workflow (task) is created based on the modeling/configuration for each SX.e event. When set up in ION, an alert or workflow can be sent to a single operator or group of operators specified in the distribution list within the ION configuration.

In SA Event Manager Activate Entry, you can set up the event to trigger the ION Alert/Workflow interface. If the event is set up for a specific operator or group of operators, each operator must have the ION User ID defined correctly in SA Operator Setup-Static Information. The Distribution List configured for the ION Workflow determines who receives the alert or task in ActivityDeck. The distribution list defined in SA Event Manager Activate Entry is not used in this case.

Note: The SXEvent BOD is a non-OAGIS sync BOD, which means it is a BOD unique to Distribution SX.e and is not used by any other Infor ION application. It is sent directly to ION and does not require setup in SA Administration ION Noun Setup. It is automatically created when the Event Manager event with an Action Type of ION Alert/Workflow is triggered.