Refunding to a new gift card

You can apply a refund owed to a customer to a gift card rather than paying the customer in cash or applying a credit. You must allow returns to be applied to gift cards by selecting the option, Allow Return to Create Gift Card in SA Administrator Options-Documents-Sales Orders-Approval Process.

Note: Gift card processing is supported with the CenPOS credit card integration only.
  1. Select Sales > Entry > Order.
  2. Complete the steps to create a Return Merchandise order, or enter a return on a Counter Sale or Stock Order.
  3. On the Collect Payment window, select Refund to Gift Card.
  4. n the Gift Card field, select the gift card type. This must be a variable amount gift card set up in SA Order Entry Addon Setup.
    A variable amount gift card is required in order to specify the exact amount of the refund to be applied to the refund gift card.
  5. Click Apply to Gift Card.
  6. The refund amount is applied to the selected gift card and the Total Refund amount is updated to 0.00. Click Finish.
  7. In the OE Gift Card grid, select the gift card and click CENPOS GIFT ACTIVATE.
  8. When the CenPOS Gift Activate window is displayed, swipe the gift card or specify the card number in the window.
  9. Click Submit.
  10. A receipt is displayed showing the card activation details. Click Print to print a copy for the customer, if desired.
  11. Click Done.
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