Rush or expedite orders

To provide faster service to your customers, you can expedite the shipment of a stock item by designating the line item as Rush in Sales Order Entry.

In a typical expediting situation, the customer indicates their immediate requirement for a certain product. You enter the product as a regular line item in Sales Order Entry and then select the Rush option in the Extended Fields section. A line with this designation is processed for immediate delivery to the customer.

If the stock item is not in your warehouse, the buyer is notified that the product must be ordered through Purchase Entry Recommended Replenishment Action Report or Transfer Entry Recommended Replenishment Action Report. When the product is received, it is marked as Rush, picked first, and immediately shipped to the customer.

Line items with the Rush designation are automatically flagged as Special. If the Special line item is included on a Purchase Entry Recommended Replenishment Action Report, a tie is created to a purchase order or warehouse transfer. You can remove the Special designation in the Line Items section of Sales Order Entry, but you must manually remove the PO or WT tie.

Note: Line items with the Rush designation are automatically flagged if the item is a Do Not Reorder product and it is tied to a WT. This is created as a rush warehouse transfer.

Define these settings before using the Rush option:

In SA Administrator Options-Product-Costs, specify the Type, Amount, and Screen Label in the Surcharges section.
In Customer Setup, select Product Charge as the DATC Method.
In Product Maintain Balances Entry, set a value for the product if it is flagged to rush.

Surcharges can be levied against items marked as Rush. These charges are in addition to any addon charges assessed against the order, such as freight. You can set up product surcharges to default in certain circumstances. You can also manually add or remove them, with authorization. This allows you to consider each situation independently when determining if special processing charges should be added.