Entering a core return

Use these instructions when a customer purchased a re-manufactured product, but is returning it for credit. The customer receives a refund of the core charges assessed on the original order for the core product.

  1. Select Sales > Entry > Order.
  2. Select Return Merchandise in the Order Type field.
  3. Complete the required fields on the Initiate page, and then click Next.
  4. Select a return adjust reason that returns the product to available inventory.
  5. Specify an invoice number.

    The invoice number must be for a stock order, counter sale, blanket release, or direct order that has been invoiced. Optionally, leave the Invoice # field blank to create a miscellaneous credit.

  6. Click Next.
  7. In Advanced Line Entry, specify the product from the original invoice that contained the core charge.
  8. Specify the quantity that was returned.
  9. Click Add.
  10. Click Returns.
  11. Specify the required information for the return, and then click Submit.
  12. Select Core Allocation, and then click Submit.
  13. Click Add to add the line to the order.

    The implied core charge is also added to the order.

  14. Finish the return.
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