Order types and returns

Return lines can be entered on these sales order types.

Return Merchandise (RM)

Use this order type when items on an invoiced or paid order are returned. All items on the RM are considered return items and can be processed like a regular sales order. In the Process Payment section, you can select a different payment type for the return.Even though RMs indicate that product is returned to you, these orders must be shipped in Sales Shipping Feedback Entry to update the customer’s record.

Stock Order (SO) and Counter Sale (CS)

Products can also be returned on a Stock order (SO) or Counter Sale (CS) order. You can enter return items and regular items on the same order, processing exchanges directly at the sales counter. Use a SO for exchanges or refunds to be credited to the customer’s account. Use a CS to process exchanges or refund cash to the customer. You can select the payment type in the Process Payment section.