Entering a direct order return line

If you use Direct Order Return feature, use these instructions to create a return line on a stock order for a direct order product that the customer returned to the vendor.

  1. Select Sales > Entry > Order.
  2. Specify this information, and then click Next:
    Customer

    Specify the customer on the original direct sales order.

    Warehouse

    Specify the warehouse on the original direct sales order.

    Order Type

    Select Stock Order.

  3. Specify the product and quantity to return, and then select Return.
  4. Click Add.
  5. Specify this return information, and then click Submit:
    Return Adjust Reason

    Select a return adjust reason that is set up as a vendor return type in SA Table Code Value Setup.

    Tie to Purchase Order

    Select this option to tie the line to a purchase order.

    Direct Order

    Select this option to indicate that the return line is a direct order return.

  6. Specify sourcing information for the line, and then click Submit.

    The default vendor is the authorized replenishment path (ARP) vendor for the product. Change the vendor if the product was sourced from another vendor on the original direct order.

  7. Click Submit on the Returns page again to add the line to the order.

    A tied purchase order is created automatically.

  8. Finish the order.
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