Implementing direct order returns

Use this checklist to activate and implement the direct order returns feature:


✔	Task
❑	Activate the feature. Select Allow Direct Order Returns in SA Administrator Options-Documents-Sales Orders-Entry Settings. The GL account, Direct Order Returns, becomes available to track direct order returns.
❑	Enable Cost of Goods (COG) GL accounts for sales order returns. Select Use Separate COGS Accounts for Returns in SA Administrator Options-Product-Costs to enable these GL accounts: Dir Order Cost of Goods Returned for direct sales order returns Cost of Goods Returned for non-direct sales order returns You are not required to enable the accounts. If you do not enable them, then the cost of goods accounts that are used for sales are also used for returns. Sales and returns amounts are posted to separate GL accounts. Using the same cost of goods account for both sales and returns can affect the accuracy of margins and other calculations. Note: The Cost of Goods Returned account does not affect direct order return processing.
❑	Set up the Direct Order Returns accounts in GL Account Setup. Optionally, set up the Dir Order Cost of Goods Returned and Cost of Goods Returned accounts.
❑	Specify the applicable accounts in these functions: Product GL Distribution Setup The accounts are income statement accounts. SA Operator Setup Ensure that you specify the accounts on the R&D operator record to prevent postings to suspense. Customer Setup Use Customer Income Statement Accounts in SA Administrator Options-Customers-Defaults must be selected to specify income statement accounts on customer records. The standard General Ledger integration hierarchy is used to determine which accounts are used.