If you use Direct Order Return feature, use these
instructions to copy a sales order to create a direct order return. All lines on the
sales order are copied. To create a direct order return with select lines from a sales
order, you must enter a new direct order return.
-
Select .
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Click Copy.
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Specify this information, and then click Continue:
- Copy Type
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Select Single Order. You cannot create a
direct order return from multiple orders.
- Order # to Process
-
Specify the order to copy. You can specify a direct sales order
or a stock order.
- Convert To
-
Select Return
Merchandise.
- Return Adjust Reason
-
Select a return adjust reason that is set up as a vendor return
type in SA Table Code Value Setup.
- Direct Order
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Select this option to indicate that the new order is a direct
order return.
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If required, update information on the New Order
Information page.
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Click Sourcing.
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Specify the purchase order information, and then click Submit.
The sourcing information that you specify at the header level is copied to
each line on the order.
-
Click Submit on the New
Order Information page again to create the direct order return
and the tied direct purchase order return.