Non-cancellable, non-returnable items

For some products, your vendors may sell with the stipulation that the order cannot be canceled after it is acknowledged, or the product cannot be returned for credit. These are usually high-dollar, one-of-a-kind products that are expensive to manufacture, or are close-outs that the vendor discontinued. Non-cancellable or non-returnable (NCNR) products should not be stocked without the understanding amongst your buyers that these are high-risk inventory items. In addition, your customer service reps must be aware of NCNR items so that they can notify customers of any restrictions that apply.

NCNR items can be designated in Product Setup when you create a catalog record, product record, or warehouse record. You can also designate a nonstock product as NCNR when you create it in Sales Order Entry or Purchase Order Entry. If an NCNR nonstock or catalog product is entered on a sales order and converted to stock in Sales Order Entry, the NCNR setting is carried to the new inventory records that are created in Product Setup and Product Warehouse Product Setup.

In Sales Order Entry, your customer sales reps are made aware of the NCNR status on the Line Item grid and Extended view. They can override this setting if Yes is selected forAllow Entry of NCNR on their SA Operator Setup-Entry Options records.

The SA Operator Setup setting also controls whether NCNR products can be entered on a Return Merchandise (RM) order or on a Stock Order Return line. If this security option is selected, you can override the NCNR setting on an RM to allow a return to a vendor or to inventory. Without this security setting, you are prevented from adding an NCNR product to a return. This limitation is in place whether or not the return is tied to an order for the NCNR product.

This limitation also occurs when a sales order or purchase order containing an NCNR product is copied to another order. During Sales Order Entry-Copy, you can select Copy NCNR if Yes is selected for Allow Entry of NCNR on your SA Operator Setup-Entry Options record. The value of the NCNR option on the original line is copied to the new order line. If you do not have security to override the NCNR field, its default value is first obtained from the Product Warehouse Product Setup record. If blank, the Product Setup record is checked. If that record’s NCNR option is blank, the value from the Product Catalog Setup is used. If no product record is defined as NCNR, the order line shows blank for the NCNR option.

During Purchase Order Entry, your buyer must have security to create a PO Return Merchandise order for an NCNR product, or cancel a purchase order line for an NCNR product. The NCNR option is displayed in Purchase Demand Center Entry on the recommended replenishment report line list.

The NCNR designation for a product can be viewed in these functions:

  • Sales Order Entry and Sales Order Inquiry
  • Purchase Order Entry and Purchase Order Inquiry
  • Product Setup and Product Inquiry
  • Product Non-Stock/Direct Order Entry

It is included on these reports:

  • Product Surplus Stock Report
  • Product Unavailable Inventory Report
  • Product Turnover Analysis Report
  • Product Nonstock/Direct Order Report
  • Product Warehouse Product Master List Report
  • Product Master List Report
  • Product Catalog Product Master List Report

The NCNR designation is included in these forms/print streams and EDI documents:

  • Sales Entry Processing Acknowledgments Report - Print stream and EDI 855out data map
  • Sales Entry Processing Pick Tickets Report - Print stream
  • Sales Entry Processing Invoices Report - Print stream and EDI 850out data map
  • Transfer Entry Print Warehouse Transfer Report - Print stream
  • Epacube Interface print stream

Several BODs include the NCNR setting on Sales Order and Purchase Order lines in the Extra Fields section of the BOD mapping. These BODs contain sales order lines:

  • AdvanceShipNotice
  • CustomerReturn
  • Invoice
  • Quote
  • SalesOrder
  • Shipment

BODs that contain purchase order lines include PurchaseOrder and Shipment. The fields oeel.ncnr or poel.ncnr must be included in the Extra Fields section, Level 2, when you activate these BODs in SA Administration ION Noun Setup.

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