Viewing inbound vendor rebate claim responses in ETCC

Process Type

Select ION-BOD.

Transaction Type

Select EDI 849i Inbound Vendor Rebate Claim Responses.

Transaction Status

Select Processed to view documents that are partially processed but may need correction before processing can complete. Depending on your ETCC business rules, transactions that were fully processed may also be displayed.

Select Error to find transactions that contain fatal errors that you cannot correct. After you review the documents, you can delete them. The vendor must correct the errors and then resend the transaction. You can delete the documents with fatal errors but it is not required. When the vendor re-sends the document, it is processed under a different Document ID.

Update Status

Select a status. To display transactions with errors or exceptions, select <All Open>.

• View Errors/Messages

  Select a document with a Status of Error, and then select Actions > View Errors/Messages to open view information about the error. Raw data from the transaction header may be displayed.

• Approve Transaction

  Select a document with exceptions only, and then select Actions > Approve Transaction to approve exceptions and the transaction. We recommend that you first review the exceptions on the Error Detail or Transaction Detail pages before you approve them.

  If you approve exceptions on a transaction that has exceptions and restricted product errors, the order is approved. You do not have to address the restricted product errors.

  When you select Approve Transaction, the order may not be approved for processing. Other errors may require correction.

• Cancel Transaction

  Select a document, and then select Actions > Cancel Transaction to cancel the entire transaction including the header and all lines. Typically, you cancel a transaction with fatal errors, or if you want the vendor to resend the transaction. You cannot cancel processed transactions.

• Update Transaction

  Select documents with a blank Update Status, and then select Actions > Update Transaction to reprocess the transaction. After you perform the update, Complete is displayed in the Update Status column.

  Documents with a blank Update Status did not contain errors or exceptions, or the errors and exceptions were corrected. Documents without errors are routed to ETCC for review if the Rule Value for the ETCC-ReviewReqd business rule is yes.

  You can also update documents with an Update Status of Exception, but we recommend that you review any exceptions before updating the documents.

You can only delete transactions that meet one of these conditions:

• The Status of the transaction is Error.
• The Status of the transaction is Processed, and the Update Status is Canceled or Completed.

You can also use the Electronic Transaction Control Center Purge Report to delete transactions.