Restricted products on orders in ETCC

If an order containing a restricted product that is not allowed is processed in the Electronic Transaction Control Center Entry, the order is placed on e-hold. This includes orders received from Electronic Data Interchange, Storeroom, Storefront, and Infor CPQ (CPQ) product configurator.

A restricted product generates a Product Restriction(s) Found on Sales Line error that is documented in the Header section of the Errors view. The restricted product is not included on the order. Instead, the line data, which includes the product, quantity ordered, and the product restriction, is stored as an Order Global note.

To override the restriction or send the line to lost business, use this information to add the line to the order in Sales Order Entry.

You can add the restricted product to the order before or after approving the order. If you do not want to add the restricted product to the order, approve the order. If the order contains exceptions and product restriction errors, you can click Approve Exceptions to approve the order. You are not required to address the restricted product errors.