Reversing a payment for wrong customer

Perform these steps only if the customer payment reversal feature has been activated. The reversal function can only reverse payments that were applied to the customer account from Customer Cash Receipt Entry, and with the posting Type set to Payment.

  1. Select Customer > Entry > Payment Reversal.
  2. Specify a value in the appropriate search criteria and click Search.
    Although these fields are optional, we recommended that you specify as many criteria as possible to narrow the list of results. This practice allows you to find the specific payments to reverse, with less data to review in the grid. For example, because you are reversing a customer payment that was applied to the incorrect customer, specify Applied to Wrong Customer(s).
  3. In the grid, drill down on the payment transaction to be reversed.
  4. In the Payment Reversal detail page, in Reversal Reason, select Applied to Wrong Customer(s).
  5. Optionally, in Reversal Description, specify an alphanumeric description up to 256 characters in length.
  6. In Division, you can accept the default value.
    The default value is based on the division assigned to the customer and the operator performing the reversal. Your SA Operator Setup settings dictate which divisions you can access. If you have valid security, you can change the default value, if required. Only divisions valid for you are available from the field. All customer payment transactions require a division, even if the company is not fully divisionalized.
  7. In Change Customer, specify the customer this payment should be applied to.
    A valid Customer number must be specified. When the reversal is submitted, an Unapplied Cash transaction is posted to the account for the customer specified. You cannot specify the original customer; an error is displayed. If more than one customer must be specified, you must manually adjust the Unapplied Cash to the additional customers.
  8. Click Submit.
  9. When the journal opens, click OK.
    The payment record and related records are automatically reversed and updated. The payment is marked as reversed, with a reversal reason and description. Payments that have previously been reversed cannot be reversed again.