Integration supports interchange cross-references

Interchange references to inventory items that are included in ItemMaster BODs can now be consumed by Service Management. The interchange references are recorded on the Item References tab on the Items form and the new Item References form. Interchange references are read only in Service Management.

When you enter an interchange reference on an order entry form in Service Management, it is automatically replaced with the inventory item if the reference is associated with only one item. If the interchange reference is associated with multiple inventory items, you can select the correct item from a list. These Service Management forms support interchange reference entry:

  • Service Order Transactions
  • SRO Material Entry
  • Contract Lines
  • Renter Counter

Feature activation

Select Interchange Products in the Enable Product Cross Reference Publishing in ItemMaster BOD section in SA Administrator Options-Integrations-ION Interface Options. Set up interchange records in Product Extended Product Cross Reference Setup as required.