Returning products

Use the Returns module to return products to Storeroom warehouses when you are online or offline. When you are online, you can create and immediately submit returns to Distribution SX.e, or you can save the returns as drafts on your device. When you are offline, you can create returns and save them as drafts. To submit a draft to Distribution SX.e, you must be online. All drafts are listed on the Draft Returns screen until they are submitted or deleted.

If a return is successfully submitted, the return merchandise sales order (OE RM) number is displayed. If a return contains an error, the error is displayed. You must correct the error and then resubmit the return.

Note: You cannot return nonstock products in the Storeroom Mobile application.