Entering a return

  1. In online or offline mode, tap Return on the Home screen.
  2. Specify the information on the Initialize screen, and then tap Continue. Optionally, tap Notes to add a note to the issue.
  3. Specify the product.
  4. Specify the quantity to return.
  5. If the product is a serial-controlled product:
    1. Tap Serials.
    2. Tap New to specify serial number information.
  6. If the product is a lot-controlled product:
    1. Tap Lots.
    2. Tap New to specify lot number information.
  7. Tap Add to add the product to the return.
  8. Tap Submit or Save Draft.