This section describes actions that you can take to solve mobile applications issues.

On-screen keyboard is not accessible on the mobile device

Without access to the keyboard, navigating functions that require both scanned values and manually-entered values is difficult.

Cause: After the Bluetooth scanner was enabled for the mobile device, the scanner was not configured to enable and disable the keyboard.

Solution: The mobile application supports many models of Bluetooth scanners from different manufacturers. On some scanners, you can configure the scan button or trigger to enable or disable the keyboard. On other scanners, you can use a shortcut button or double-tap the scan button to access the keyboard.

See the manufacturer's documentation for instructions to enable and disable the keyboard.

If you cannot use the scanner to access the keyboard, tap the down arrow at the bottom of the screen to open the keyboard.