Restocking Fees

You can charge customers a restocking fee for returning products to Storeroom inventory or to a vendor. You can specify a dollar or percentage amount when you create a return. You can specify the restocking fee manually for each return, or you can use default values.

Your administrator can set up default restocking fees for the Return Adjust Reasons that are required for returns. When you create a return, the default Restocking Fee and the Restocking Type are displayed on each line. You can override the default settings. To eliminate the restocking fee, specify zero.

If you specify a restocking fee, it is applied to the order as an additional addon. In Distribution SX.e, you can view the restocking charge on these pages in Sales Order Inquiry:

  • Return tab on the Line Detail page
  • Additional Addons section of the Totals tab