Workflow of TWL integration with POD

To use POD to deliver TWL orders, follow this workflow:
  1. Enter an order in Sales Order Entry and specify a TWL-managed carrier in Ship Via. Any order that is made available to POD must be assigned to a TWL-managed carrier. Any orders assigned to this TWL-manage carrier are automatically assigned a Loaded order status.
  2. When the order is released to TWL, the order is sent to TWL Order Drop Manager. In TWL Order Drop Manager, the order, is dropped so it can be picked and packed. Any changes to the order must be completed in TWL before creating the WL Transaction Inquiry record.
  3. The order is picked and packed by warehouse personnel. When the order is ready to be shipped, the TWL RF operator performs a shipment verification.
  4. Distribution SX.e is updated and a Sync.Shipment BOD is published to ION and is available for POD to consume. The Sync.Shipment BOD contains all packaging and manifest data from TWL and the standard Shipment BOD fields.
  5. TWL orders in Loaded order status are not automatically updated to Ship status. Instead they are isolated in the TWL Order Drop Manager and can be viewed in the TWL Order Exceptions page. In this page, you can find the order and verify that the Order Status is Loaded. This status indicates that the order was sent to the POD application to continue with the order delivery.
  6. The carrier driver uses the POD mobile Driver application to record the delivery.
    • When a TWL Warehouse order is shipped with POD, an inbound Process.Shipment BOD, with a status of Hold or Shipped, is sent and consumed by Distribution SX.e.
      • If an inbound Process.Shipment BOD is sent with a status of Shipped, the order is:
        • Updated automatically in TWL.
        • Removed from the TWL Order Drop Manager-TWL Order Exceptions page and updated to Shipped in TWL. This process creates the necessary WL Transaction Inquiry record for the WL Entry Batch Shipping Report shipping update to Distribution SX.e.
      • If an inbound Process.Shipment BOD is sent with a status of Hold, the order:
        • Remains in the TWL Order Drop Manager-TWL Order Exceptions page for manual handling and adjustment.
        • Must be manually released from Hold status in Distribution SX.e to allow invoice processing. The order remains on Hold until released; the Approve Type must be changed to Y in Sales Credit Release Inquiry.
    Note: For orders not fully shipped and updated with POD, use TWL Order Drop Manager-TWL Order Exceptions page to manually process the exception.