Troubleshooting

This section provides answers to some common questions you may encounter when working with receiving and putaway tasks in TWL. Additional information is available by contacting Infor Support.

Purchase order was received short

Cause: The vendor did not ship all items that were included on the purchase order. Or, the vendor has shipped all items, but an error occurred during the receiving process and the items are not in your system.

Solution: In TWL Inbound-Reports, run the TWL Over/Short/Damaged Receipts Report to verify that the purchase order was not fully received. The report only shows purchase order lines that have not been fully received, or short. If a purchase order or a line item is fully received with no overages, damages, or short, then it is not included on the report.

Run the TWL Over/Short/Damaged Receipts report with reduced keystrokes

Cause: You can run the TWL Over/Short/Damaged Receipts report though Report Scheduler. You can also print the report for specific receipt transactions with reduced keystrokes.

Solution: You can run the TWL Over/Short/Damaged Receipts report efficiently through TWL Inbound-Receipt Inquiry. In the Search pane, in the Search Type, select Report Inquiry, then specify a TWL warehouse and a printer. The grid shows search results. You can find a specific receipt transaction (RT) by specifying the number in the Receipt Transaction Number field and clicking Select. That RT is selected in the grid. Optionally, you can select one or more RTs from the grid. Then, click the O/S/D REPORT button to run the TWL Over/Short/Damaged Receipts report on the selected RTs. A report is run for each RT selected. The printer must be previously set up in SA Printer Setup.