Order notes and line comments
Order notes and line comments are released to TWL during picking and packing when parameters are set and the notes and comments are printable.
In TWL Web module, notes and comments can be accessed from the Lines tab in TWL Outbound-Order Management-Order Drop Manager and TWL Outbound-Order Management-Order Inquiry. Orders with comments are noted in the grid line. Click in the grid toolbar to view the comments.
From the RF, order notes are displayed the first time a picker accesses an order. You have the option of viewing the note for each line item. Customer and order notes show on the RF when you select a pick location. If an order contains customer notes and order notes, then the customer notes are displayed first.
If you do not view the notes for each line item, the order notes do not show until you access another order. Then, the notes are displayed when you return to the order containing the notes within a single picking or packing operation. The order notes show again when the order is accessed during packing and quick pack to ensure you view the information. Line comments show each time you select a new line that a printable comment exists.
You can create notes from the RF for all order types that support notes in the system. You cannot use the RF to modify or remove existing notes. Any modification or removal must be done from Sales Order Entry, or other modules in the system. You cannot create line comments from the RF.
You can create a note on a customer order and vendor return from the RF Order Picking Pick Selection browse and the Pick From Label screen by pressing . To change the required and print defaults, press . To access the Prt field, press , and to clear the field, press the .