Troubleshooting

This section provides answers to some common questions you may encounter when managing orders in TWL. Additional information is available by contacting Infor Support.

Dropped order does not find available inventory

Cause: Pick sequence is setup incorrectly.

Solution: When you attempt to drop the order, the Drop Summary page is displayed. Select the Orders Attempted tab and determine what sequence was used during order dropping. The sequence is displayed in the Message column. Next, go to TWL Outbound-Picking-Pick Sequence. In the setup, find the sequence and determine if the Selected column includes the area of the warehouse your inventory is located.