Processing a vendor return

See information about entering a return on a counter sale or stock order in the online Help, then, finish processing in Order Drop Manager.

  1. Select TWL Outbound > Order Management > Order Drop Manager.
  2. Click Advanced Search.
  3. Specify this information, and then click Search:
    Warehouse

    Specify the TWL warehouse.

    If emergency orders exist, this message is displayed: Confirmation - There are emergency orders. would you like to view them now?. Click No.

    Order Status

    Select Open.

    Assigned

    Clear this option.

    Not Assigned

    Select this option.

    Order Type

    Select Return to Vendor.

  4. In the grid, select one or more orders, and click Drop.
  5. If you show the Return to Vendor page, in the Return to Vendor: Unavailable Allocation page, click the drill down arrow on each line.
  6. Click the Allocate button to access the Return to Vendor: Inventory Assignment page.
  7. In Stock Status, after reviewing the available quantities, select the stock status to allocate, then click Auto Allocate.

    You can assign more than one stock status in the grid by selecting the requested field and clicking Allocate Requested.

  8. After you have reviewed all lines, then, in the Return to Vendor: Unavailable Allocation page, click Next. Any line you have drilled down into is marked as Reviewed, whether you assigned inventory or not.
  9. In the Drop summary, click Orders Attempted to review what did, or did not, drop, and why.
  10. When you are finished reviewing, click OK.