Undrop orders

An order may have been dropped to the floor, but you require changes that affect the warehouse. You can undrop the order in Order Drop Manager if the order is open and assigned. You can view the open, assigned orders in Order Drop Manager or TWL Outbound-Order Management-Order Inquiry.

When an order is undropped, that order goes back into the Order Drop Manager queue.

An order may have to be cancelled. After the order is returned to Undropped status, the order can be retrieved in Sales Order Entry, where the order can be cancelled. If the customer service representative is only making changes, those changes can be made and the order can be reprinted and released again to TWL.

For Carton Verification, you can review to ensure you have the cartons that are in the undrop process. This situation may occur if you are undropping a counter sale that has a mix of counter and warehouse picks. For example, with the Warehouse Logistics Pick Type field in Sales Order Entry.