Smart Help context application

Smart Help is an Infor Ming.le context application that provides application users with access to documentation, support, and training content. This application can connect to different content repositories, including Infor product documentation, Knowledge Base articles, training materials, and customer documents.

Use the Sort By menu in the Smart Help context application window on the Infor Content and My Content tabs to access this type of information:

• Help

  The content in the context application is an overview of the page or function that is displayed. Links to related overview topics are also displayed. Click a link to access the topic in the Infor Distribution SX.e online help. The online help opens in a separate browser page.

• Knowledge Base

  If a Knowledge Base (KB) article is attached by an Infor Support team member, you can click the link to access the KB article in the Infor Support Portal.

• Training Materials

  Click a link to access training content in the User Adoption Program (UAP) training application. Your company must purchase UAP training.

• My Documents

  Click a link to access documents that were uploaded to Infor Document Management by your company. The uploaded documents must be associated with the page.

See the Infor Smart Help Administration Guide for information about configuring Smart Help for your company.