Disable

You can disable an entity's personal data for a specified time period. Perhaps, an entity is reviewing the personal data you sent in a portable file, or you received a request to disable a suspended sales representative.

To disable, conduct an appropriate search for the entity, select one or more result instances in the grid, and click Disable. You are prompted to select an expiration date. Typically, this date reflects when the personal data should be re-enabled or deleted. If the entity has not asked to be re-enabled by that date, you should select those instances and perform a Forget action. If you do not specify a date, the instance is not displayed in the Expiration view.

When an entity's personal data is disabled, that data is tagged and hidden by the system as much as possible and cannot be accessed in Distribution SX.e functions. The data cannot be used to enter an order or used in future processing. If a Distribution SX.e operator attempts to use disabled personal data, one of these messages is displayed:

• GDPR Restrictions Exist; Processing Not Allowed With Restricted Data (7087)

  This message is displayed if the use of personal data in a main record, such as customer or vendor, is being attempted.

• Warning: Record Contains Data Under GDPR Restrictions (8603)

  This message is displayed if a main record contains restricted personal data, such as a purchase agent or vendor manager in a Customer Setup record.

Data that is received through a Business Object Document (BOD) or through a call to an SX.API program is ignored if the data affects a record that an entity has requested be disabled or forgotten. Likewise, data going out of the system through those venues are blocked if those restrictions are in place.

When you disable personal data, an audit record is created indicating the date, time, and action taken. The audit record is displayed in the History view.