Assigning operational hold codes to a user

When you allow an operational hold code on an operator record, the user can apply the operational hold code to, and remove it from, a sales order.

Note: For an Infor Service Management integration, you must allow the default operator to approve API/EDI holds. The default operator is specified in the Inbound Message Service Operator field in SA Administrator Options-Integrations-ION Interface Options. If the field is blank, the default operator is the 'sys' user.

See Infor Distribution SX.e Configuration Guide for Infor Operating Service.

  1. Select System Administrator > Setup > Operator.
  2. Select an operator record, and then click Edit.
  3. Click Other Options.
  4. In the Allowed Operational Hold Codes section, select the codes to allow for the user.
  5. Click Allow, and then click Save.
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