Overriding a product shipping restriction on a sales order

Product Shipping Restriction Setup records are used to prevent products from being shipped with unauthorized shipping methods. Your company uses this functionality to comply with shipping and special handling restrictions required for the product. For example, products may require specific shipment parameters for these reasons:

  • A specific carrier type, such as ground shipping, is required for the shipment.
  • The product requires refrigeration throughout its shipment.

Failure to comply with shipping or special handling requirements, such as carrier type or refrigeration, could lead to regulatory fines, or your customers could receive spoiled products. This function can help ensure that your shipment requirements are consistently and reliably met.

When you specify a product on a sales order or warehouse transfer, the product is validated against the restriction records to determine if it meets the specified Ship Via or special handling requirements. The product may be allowed, not allowed, or not allowed without a restriction override option.

The product shipping restriction information is stored on the sales order line. If the selected shipping methods are not allowed, then you must remove them from the order or override the restriction at the line or order level. You can only override the restriction if the Allow Override setting is selected on the applicable Product Shipping Restriction Setup record.

Note: Use the Personalization feature to add the Restrictions section to the user interface

Use these instructions to override a product shipping restriction on a sales order:

  1. Select Sales > Entry > Order.
  2. Create or maintain an order.
  3. In Advanced Line Entry mode, specify a product.
    If the selected shipping details are not allowed for the selected product, then a warning message is displayed. When you add or edit the line, the warning message becomes an error. Click OK.
  4. If the restriction cannot be overridden, then click Clear.
  5. To override the restriction to add the product to the order, expand the Restrictions section and specify this information under the Restricted Ship field:
    Allow Shipping Restriction Override
    Select this field to override the applied product shipping restrictions. This field is only available when the Allow Override option is selected in the Product Shipping Restriction Setup record or in the Special Handling code in SA Table Code Value Setup-Special Handling for the applied product shipping restrictions.
    Override Comment
    Specify an override comment. This field is only available when you select the Allow Shipping Restriction Override field.
    Override
    Verify that your Operator record is specified in this field.
  6. Click Add.
    After the restriction is overridden, the line bypasses all further restriction validation processing for this sales order.
  7. Finish the order.

    If you maintained an order, then the existing lines and the requested ship via are re-validated against the product shipping restriction records when you click Finish.

    If you suspend the order in Sales Order Entry, it will close with no shipping restriction errors. If you place the order on hold, product shipping restriction messages are still displayed.

    Note: If shipping restrictions that cannot be overridden remain on the order, then the order is placed on hold using the shipping restriction Hold Code specified in SA Administrator Options-Products-Product Restrictions.